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The Alternative Dispute Resolution (ADR) Excellence Awards Program was established in April 2007. The Program emphasizes the importance of effectively managing conflict and resolving disputes, thereby saving time and resources. Below are the four ADR award winners that were recognized on July 23, 2010.
2010 Alternative Dispute Resolution Excellence Awardees
Susan D. Black, EEO Specialist VA Butler Healthcare Butler, PA
Susan Black was recognized for her service as a VISN 4 certified mediator and for facilitating the implementation of the Civility, Respect, and Engagement in the Workplace (CREW) Program at the Medical Center. She was also recognized for her role as Chairperson of the EEO Diversity Committee increasing cultural and diversity awareness through employee education and quality Special Emphasis Programs.
Sylvia Jordan, EEO Program Manager Michael Benning, EEO Assistant James A. Haley Veterans Hospital Tampa, FL
The team efforts of Sylvia Jordan and Michael Benning were recognized for the facility-wide training provided on the EEO complaint process and the use of Alternative Dispute Resolution (ADR) early in the process to seek resolution, reduction of cost and increase morale in the workplace. The team also encouraged the use of ADR by developing an EEO/ADR web-based home page that allows employees to access a link to EEO policies, special emphasis programs and other VA web-sites relating to EEO and ADR.
Southern Arizona VA Healthcare System, ADR Program - Tucson, AZ
The Southern Arizona VA Healthcare System ADR Program was recognized for its advanced training and collaboration with the Phoenix, Prescott, and Big Springs VA Medical Centers along with the Indian Health Service to establish a shared neutrals program that provides mediation services to both agencies and allows mediators to improve skills without conflict of interest.
VISN 2, ADR Program VA Healthcare Network Upstate New York Albany, NY
The VISN 2 ADR Program was recognized for improving ADR resolution rates and developing and implementing a performance user satisfaction survey which showed that the VISN 2 ADR Program reached settlement in 53 percent of its cases.