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Alternative Dispute Resolution (ADR)


Confidentiality in ADR

ADR Awards

The Secretary of Veterans Affairs

Alternative Dispute Resolution Award

2010 ADR Award Ceremony Program

The Alternative Dispute Resolution (ADR) Excellence Awards Program was established in April 2007. The Program emphasizes the importance of effectively managing conflict and resolving disputes, thereby saving time and resources. Below are the four ADR award winners that were recognized on July 23, 2010.

2010 Alternative Dispute Resolution Excellence Awardees


Ralph Torres, Kara Merendo, The Honorable John U. Sepúlveda, The Honorable Will A. Gunn

Susan D. Black, EEO Specialist
VA Butler Healthcare
Butler, PA

Susan Black was recognized for her service as a VISN 4 certified mediator and for facilitating the implementation of the Civility, Respect, and Engagement in the Workplace (CREW) Program at the Medical Center. She was also recognized for her role as Chairperson of the EEO Diversity Committee increasing cultural and diversity awareness through employee education and quality Special Emphasis Programs.

Ralph Torres, Sylvia Jordan, The Honorable John U. Sepúlveda, The Honorable Will A. Gunn

Sylvia Jordan, EEO Program Manager
Michael Benning, EEO Assistant
James A. Haley Veterans Hospital
Tampa, FL

The team efforts of Sylvia Jordan and Michael Benning were recognized for the facility-wide training provided on the EEO complaint process and the use of Alternative Dispute Resolution (ADR) early in the process to seek resolution, reduction of cost and increase morale in the workplace. The team also encouraged the use of ADR by developing an EEO/ADR web-based home page that allows employees to access a link to EEO policies, special emphasis programs and other VA web-sites relating to EEO and ADR.

Ralph Torres, Karen Hebda, The Honorable John U. Sepúlveda, The Honorable Will A. Gunn

Southern Arizona VA Healthcare System,
ADR Program - Tucson, AZ

The Southern Arizona VA Healthcare System ADR Program was recognized for its advanced training and collaboration with the Phoenix, Prescott, and Big Springs VA Medical Centers along with the Indian Health Service to establish a shared neutrals program that provides mediation services to both agencies and allows mediators to improve skills without conflict of interest.

Ralph Torres, Kara Merendo, The Honorable John U. Sepúlveda, The Honorable Will A. Gunn

VISN 2, ADR Program
VA Healthcare Network Upstate New York
Albany, NY

The VISN 2 ADR Program was recognized for improving ADR resolution rates and developing and implementing a performance user satisfaction survey which showed that the VISN 2 ADR Program reached settlement in 53 percent of its cases.

Additional 2010 ADR Awards Program Photos