Consolidated Patient Account Center (CPAC)

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The Consolidated Patient Account Center (CPAC) is a congressionally mandated program that is consolidating traditional VHA business office functions into seven regional centers by the end of Fiscal Year 2012. This initiative is transforming VHA billing and collections activities, more closely aligning VHA with industry best practices and offering the best opportunity to achieve superior levels of sustained revenue cycle management. 

Before moving forward with a national rollout, the CPAC business model was tested extensively within the VHA environment. In 2006, the Mid Atlantic CPAC pilot project was established within Veterans Integrated Service Network (VISN 6) in Asheville, North Carolina. Through the pilot project, the VHA Chief Business Office found that the CPAC model's standardized processes produced higher revenues and reduced operational costs.

More Information

Get more information about the CPAC program and how it is supporting quality health care for America’s Veterans.

Find answers to your questions about CPAC.