United States Department of Veterans Affairs
VHA Chief Business Office

Consolidated Patient Account Center (CPAC)

Newsroom

CBO Celebrates Openings of Three New CPAC Facilities
In the fall of 2011, CBO celebrated the openings of the North Central, West, and North East CPAC facilities. 

From left to right flanked by Marine Corp Honor Guard) Loretta Gulley, NCCPAC director; Mayor Kurt Sonnentag; Stephanie Mardon, deputy chief business officer for revenue operations; and Renee Oshinski, VISN 12 deputy network director cut the ribbon officially commemorating the opening of the NCCPAC in Middleton, Wisconsin.
North Central CPAC: The North Central CPAC (NCCPAC) held a ribbon cutting ceremony September 13, 2011 to officially open its newly renovated center in Middleton, Wisconsin. Occupying more than 44,000 square feet, the NCCPAC provides revenue activities for 19 VA treatment locations within Veterans Integrated Service Networks (VISNs) 10, 11, and 12. 
  
(From left to right) Tobey Cummings, WCPAC director; Barbara Fallen, VISN 22 deputy network director; Tony Bennett, CPAC executive director; Congressman Joe Heck; and Randy Kyte, Harsch Investment Properties cut the ribbon officially commemorating the opening of the WCPAC in Las Vegas, Nevada.

 

West CPAC:   The West CPAC (WCPAC) held a ribbon cutting ceremony November 8, 2011 to officially open its newly renovated center in Las Vegas, Nevada. The WCPAC comprises 50,828 square feet and provides revenue activities for 26 VA treatment locations within VISN 18, 20, 21, and 22. Once fully staffed, the WCPAC will employ a total of approximately 520 staff to include facility-based CPAC staff that will be located at each of the serviced VA medical centers within the western region.

 

 

(From left to right) Patricia Whitehead, NECPAC administrative officer; Dennis Wesner, NECPAC chief operating officer; Michael Moreland, VISN 4 network director; Vonda Barton, NECPAC director; Stephanie Mardon, deputy chief business officer for revenue operations; Mark Attucks, NECPAC chief financial officer and Sandra Davidson, VISN 1 business implementation manager cut the ribbon officially commemorating the opening of the NECPAC in Lebanon, Pennsylvania North East CPAC:   The North East CPAC (NECPAC) held a ribbon cutting ceremony November 16, 2011 to officially open its 65,000 square foot center in Lebanon, Pennsylvania on the campus of the Lebanon VA Medical Center (VAMC). The NECPAC provides revenue services to VISNs 1, 2, 3 and 4. Once fully staffed, this center will employ approximately 630 employees including individuals based in Lebanon as well as in each VAMC serviced across their region. 

 


CPAC Executive Director Appointed
Tony Bennett, CPAC Executive Director 
The Chief Business Office (CBO) is pleased to announce that Mr. Tony Bennett has been appointed as the CPAC Executive Director effective Sept. 25, 2011. Mr. Bennett comes to us most recently as the Medical Center Director at the James E. Van Zandt VA Medical Center in Altoona, PA.  Prior to that assignment, Mr. Bennett served as the Chief Operating Officer at the Tennessee Valley Healthcare System (TVHS) from May 2003 to April 2008 and before that he served at the Ralph H. Johnson VA Medical Center, Charleston, South Carolina, as the Chief Financial Officer from 1991 and the Business Office Service Line Director from 1998. Mr. Bennett served as the Chief Financial Officer at the VAMC, Louisville, Kentucky from 1989 to 1991 and at the VAMC Fayetteville, North Carolina from 1985 to 1989. Mr. Bennett served in several financial positions at the VAMC Albuquerque, New Mexico, VAMC Chillicothe, Ohio, and the VAMC Tuscaloosa, Alabama.

Mr. Bennett began his VA career in 1977 as a medical clerk at the VAMC Mountain Home, Tennessee. He is an Air Force Veteran, serving on active duty from March 1974 to September 1977. Mr. Bennett earned a B.S. Degree in Business Administration with a major in accounting from Steed College in 1981 and completed several graduate level courses at Campbell University, Fayetteville, North Carolina. Mr. Bennett is a graduate of VA’s Healthcare Leadership Institute Program and is a Fellow of the American College of Healthcare Executives.  Mr. Bennett will be working out of the Mid-South CPAC in Smyrna, Tennessee. The Chief Business Office and CPAC Program Management Office welcomes Mr. Bennett to his new role, and we look forward to his leadership.

Opening of Central Plains CPAC Celebrated
(from left to right) Gary Million, VISN 15 deputy network director; Governor Sam Brownback; Gary Baker, chief business officer, Veterans Health Administration and Senator Pat Roberts, cut the ribbon marking the official opening of the Central Plains CPAC, while Stephanie Mardon, deputy chief business officer for revenue operations and David Isaacks, Central Plains CPAC director look on into the crowd of more than 150 people who were present to witness the ceremony.
(August 31, 2011) The Central Plains Consolidated Patient Account  Center (CPCPAC) held a ribbon cutting ceremony, Wednesday, August 31, 2011 to officially open the newly renovated facility in Leavenworth, Kansas on the Dwight D. Eisenhower VA campus. The ribbon cutting ceremony represents a cooperative effort as we aim to improve care and services provided to our nation’s Veterans by ensuring the most efficient practices are in place. This newly renovated state-of-the-art facility occupies 66,054 square feet to allow for optimal workflow and communications between co-workers. The Central Plains CPAC provides revenue activities for 24 VA treatment locations within Veterans Integrated Service Networks (VISN) 15, 19, and 23. Once fully staffed, the CPCPAC will employ approximately 520 staff, including the 120 facility-based CPAC staff who will be located at each of the serviced VA medical centers within the Central Plains region (Missouri, Kansas, Illinois, North Dakota, South Dakota, Minnesota, Iowa, Nebraska, Montana, Wyoming, Utah, and Colorado).

CPAC Implementation Reaches Halfway Point
(May 1, 2011) Implementation of the Consolidated Patient Account Center (CPAC) program has nearly reached the halfway point with more than 63 out of 153 VA medical centers now being served by a regional CPAC for revenue operations.

CPAC began when the Mid-Atlantic CPAC was established in 2006 with a pilot program to service Veterans Service Integrated Network (VISN) 6. After the pilot demonstrated that standardized business practices and centralized operations could improve revenue operations, Congress authorized the expansion of CPAC throughout the Veterans Health Administration.

The CPAC business model calls for the establishment of seven regional account centers throughout the United States. The first to be fully operational (in fiscal year 2009) was the Mid-Atlantic Consolidated Patient Account Center (MACPAC), headquartered in Asheville, NC. The Mid-South (MSCPAC) and North Central CPACs (NCCPAC) became fully operational in FY 2010. And the Florida Caribbean CPAC (FCCPAC) completed transition in January 2011.

The three remaining regional CPACs will be fully implemented by the end of FY 2012. The North East CPAC (NECPAC) will serve VISNs 1, 2, 3, and 4 while the Central Plains CPAC (CPCPAC) will support VISNs 15, 19, and 23. The West CPAC (WCPAC) will handle revenue operations for VISNs 18, 20, 21, and 22.

According to Stephanie Mardon, Deputy Chief Business Officer for Revenue Operations, “Reaching the halfway point is a significant milestone for the CPAC program. An undertaking of this size and complexity is a challenge but we’ve learned a great deal from our experience and will apply those lessons to the implementation of the final three CPACs.”