Health Care Assistance Network 2 Virtual Help Desk If you are a veteran in Upstate New York and have a question for us, use our secure Web-based e-mail form. Questions are responded to usually within three working days by one of Network 2's expert Virtual Help Desk staff. VA National Inquiry Routing & Information System (IRIS) For questions and assistance with all matters related to the Department of Veteran's Affairs, the Inquiry Routing & Information System (IRIS) has information covering all VA Departments, services, benefits and the ability to submit questions using their secure site. Quickcard How are we doing? The VISN 2 Quickcard is a way to provide fast, anonymous feedback about VA services or facilities. Your comments help improve the service VA provides for all veterans. Telcare Use Telcare for health care questions if it's after hours or when you're away from home. Toll-free 1-888-838-7890. VAMC Department Phone Lists Contact a department within one of the following VA Medical Centers by phone:  Albany  Batavia  Bath Buffalo Canandaigua Syracuse Rochester CBOC Benefits Assistance Veterans Service Center The VSC provides "one-stop shopping" for information about how to access VA healthcare, eligibility, and health benefits. Staff also assist veterans with DoD/TRICARE, MCCF Billing, Veterans Identification Cards and general questions. Toll-Free Call Center: 888-823-9656 Call Center Hours: 8:00 a.m. - 4:00 p.m. Albany: (518) 626-6711 Batavia: (585) 297-1053 or (585) 297-1056 Bath: (607) 664-4899 Buffalo: (716) 862-8888 Canandaigua: (585) 393-7348 Rochester: (585) 463-2687 Syracuse: (315) 425-4341

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