United States Department of Veterans Affairs
United States Department of Veterans Affairs

VA Healthcare Network Upstate New York - VISN 2

Patient Advocate

Patient Advocate Every VA Medical Center has a Patient Advocate who can assist patients and their families with questions and concerns they may have regarding VA care, benefits, policy or procedures.

If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications please contact the Patient Advocate at your VA Medical Center (see list below) or e-mail our Virtual Help Desk.

Medical Center Patient Advocate Contact Number Room Number
Albany Maura Catano (518) 626-6934 First floor, Room 103 Core
Bath Judy Harris (607) 664-4797 Hospital Bldg 76, Room 217
Canandaigua Laurie Guererri (585) 393-7612 Building 2, Room 16E, Across from the Veteran Service Center
Rochester Outpatient Clinic Theresa George (585) 463-2653 Room 257
Syracuse Colleen Lancette (315) 425-4345 First floor, Room A186.
Western New York Health Care at Buffalo Henry Patronski (716) 862-8752 Bldg. 1, Room 129 E, in the Veteran Service Center
Western New York Health Care at Batavia Tom Bligh (585) 297-1121 Building One, Room 119, Radiology


For general program information, contact:
Laurie Guererri
(585) 393-7612
Canandaigua VA Medical Center