Welcome to the Department of Veterans Affairs (VA) Alternative Dispute Resolution (ADR) Program for Workplace Disputes. The Office of Resolution Management (ORM) is responsible for coordinating and overseeing VA’s Workplace ADR Program. Mediation is the primary ADR process used at VA to address disputes either prior to or during administrative processes such as the EEO complaint process and negotiated grievance procedure. ORM offers guidance and support to ADR programs throughout VA. Workplace ADR staff can assist Administrations in designing, implementing, and improving programs at their facilities, regions, and networks, to include assisting with obtaining neutrals, marketing, and training. We hope you find the information posted on this website useful.