Welcome to the Debt Management Center (DMC) Homepage
For VA medical copayments, please scroll down.
Veterans, members of the Armed Forces and family members who incur debts as a result of their participation in most VA compensation, pension and education programs as well as certain home loans receive letters from DMC notifying them of their obligation to reimburse the Department of Veterans Affairs. If you are one of the people who have a debt with us, you may have questions concerning payment plans, amounts offset from your benefit payments and what to do if payment of the debt would cause hardship.
Many of your questions may be answered on this Web site. See the links, above, in the navigation bar under "Debt Management" by hovering your mouse over that label and clicking on the appropriate subject.
Call DMC, toll free, on 800 827-0648. Our business hours are 7:30 am to 12:15 pm and 12:45 pm to 4:00 pm, Central time. Mondays and the first business day of the month are always the busiest. The best times to call on those days are10:30 am to 12:15 pm and 1:15 pm to 3:00 pm, Central Time. We are adding staff and telephone lines to handle increased volumes of calls.
If you cannot reach us by phone, try later in the day or consider these alternatives:
E-mail: dmc.ops@va.gov
Write: U.S. Department of Veterans Affairs
Debt Management Center
P.O. Box 11930
St. Paul, MN 55111
Pay Online: Click here to pay the amount you owe using major credit cards, your debit card or ACH Debit from your bank account.
MEDICAL COPAYMENTS: DMC does not have information concerning billing statements you may have received for VA medical copayments. If you wish to make a VA medical copayment click here. If you need help completing the copayment form call 888 827-4817.
YOUR PRIVACY IS IMPORTANT TO US. PLEASE READ THE FOLLOWING:
Privacy Act Information: Information, including your VA claim number or Social Security Number, furnished on checks, cashier's checks (bank drafts) and money orders made in payment of a debt is used to associate a payment with an accounts receivable record so we may properly credit the account. Disclosure is voluntary. However, without disclosure, we may require payment by some other methods. Personally identifiable information is protected from unauthorized disclosure by 38 U.S.C. 5701. The information may be disclosed outside the Department of Veterans Affairs (VA) only when authorized by the Privacy Act of 1974, as amended. The routine uses for which VA may disclose the information can be found in VA systems of records, including 58VA21/22/28, Compensation, Pension, Education and Rehabilitation Records-VA, and 88VA244, Accounts Receivable Records-VA. VA systems of records and alterations to the systems are published in the Federal Register and can be reviewed at http://www.rms.oit.va.gov/sor_records.asp. Any information provided by you, including your Social Security Number, may be used in computer matching programs conducted in connection with any proceeding for the collection of an amount owed by virtue of participation in any benefit program administered by VA.