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Roanoke Regional Benefit Office

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210 Franklin Rd, SW
Roanoke, VA 24011

Phone: 800-827-1000
Driving Directions

The Roanoke Regional Office provides Compensation and Pension services to Veterans and their dependents in the State of Virginia. It provides Vocational Rehabilitation and Employment services to all of Virginia except for the counties of Arlington and Fairfax and the cities of Alexandria, Fairfax, and Falls Church. (The National Capital Regional Benefit Office (NCRBO) services these jurisdictions.)

The Roanoke Regional Loan Center (RLC) provides Loan Guaranty services in the states of Virginia, West Virginia, Maryland, Kentucky and the District of Columbia.  

The Regional Office has an authorized staffing level of 481 employees serving a total population of 823,348 Virginia Veterans.

As of December 2014, a total of 155,449 Veterans and dependents receive Compensation and Pension benefits totaling $177,623,859.00 per month. Vocational Rehabilitation and Employment services are provided to 3,473 Veterans, servicemen and dependents. In FY11, the Loan Guaranty Division guaranteed approximately 15,678 loans with a total principal amount of $4,756,092,160.00.  

Telephone Service:
Toll free telephone service is provided to every veteran in the State of Virginia. The toll free number is 1-800-827-1000.

The Roanoke Regional Loan Center has an automated call distribution phone system available to VA Loan Guaranty program participants. The national toll free number is 1-800-933-5499.

Outbased Offices

  • The Net Center, 5200 West Mercury Blvd., Suite 295, Hampton, VA  23605 Telephone:  (757) 441-6762

 1 Assistant VR&E Officer

 6 Vocational Rehabilitation Counselors

 1 Employment Coordinator

 2 Loan Guaranty Appraisers

 1 Program Specialist


  • VA Medical Center, Hampton, VA  23666 Telephone:  (757) 722-9961, ext. 2266

Covered by one of our 3 Military Services Coordinators


  • VA Medical Center, Building 507, Richmond, VA  23249 Telephone:  (804) 675-5566

1 Counseling Psychologist

2 Vocational Rehabilitation Counselors

1 Employment Coordinator

1 Contact Representative (804) 675-5593

1 Program Specialist


  • VA Medical Center, Salem, VA  24153 Telephone:  (540) 982-2463, ext. 2114

 1 Contact Representative


  • Norfolk Business Center, 2551 Eltham Avenue, Suite E, Norfolk, VA  23513  Telephone:  (757) 858-6156 1 Rating Veterans Service Specialist

1 Rating Veterans Service Specialist 

4 Military Services Coordinators

1 Supervisory VRC 

1 Claims Assistant

 5 Vocational Rehabilitation Counselors

 1 Employment Coordinators

1 Program Support Assistant


  • VA Regional Office, Louisville, KY 40202-3835  Telephone:  (502) 566-4490

 2  Loan Guaranty Staff Appraiser


  • VA Regional Office, Baltimore, MD 21201-0001  Telephone:  (410) 230-4560

 2  Loan Guaranty Staff Appraisers


  • VA Regional Office, Washington DC  20421 Telephone:  (410) 230-4500 ext. 2030

 2  Loan Guaranty Staff Appraiser


  • VA Regional Office, Huntington, WV  25701 Telephone:  (304) 399-9251

 1  Loan Guaranty Staff Appraiser


  • VA Medical Center Community Based Outpatient Clinic, Sutton, WV 26601 


Veterans Service Organizations Located at This Station:


  • Virginia Dept. of Veterans Services

Telephone:  (540) 857-2396

John Anderson, Supervisor


  • Disabled American Veterans

Telephone:  (540) 597-1731

 Gidget Rizzo, National Service Officer


  • AMVETS                                   

Telephone:  (540) 597-1703

Joe Kassell, National Service Officer


  • Paralyzed Veterans of America 

Telephone:  (540) 597-1706

Carla Webb, National Service Officer


  • Military Order of the Purple Heart

Telephone:  (540) 597-1708

Anthony Scocco, National Service Officer