Refills are
prescriptions that have more fills available and have not yet
expired. Renewals are prescriptions that do not have
more fills available or are too old or have expired. Renewals
need action by a health care provider. The pharmacy may have
to contact your health care provider before you can get more
medication.
Medication refills and renewals should be ordered at least two weeks before you
need a new supply. You can request refills and renewals by mail, by phone, or
by using the internet. A pharmacist will review your medications and put them
in the mail. If your health care provider needs to be contacted, the pharmacy
will take care of it. You do not have to call the clinic.
Mail-in refill slips are included with all your prescriptions when they are filled.
Please request prescription refills by mail at least two weeks before needed.
Telephone Refill Instructions
Pharmacy Refill Number 1-800-661-0827
The Pharmacy Prescription Mailout System is available 24 hours a day, seven days
a week. You must use a touch-tone phone. This system does not work with cell
phones.
You can use this phone service to: Request prescription refills by mail at least two
weeks before needed Check on the status of a prescription Talk to a pharmacy representative (Monday-Friday,
8:00 am to 4:30 pm) under the "Check Status" menu
When you call this service, you will need: Your complete Social Security Number The prescription number(s) you plan to order or
check on
Using the Prescription Refill Mailout System
Use a touch-tone phone to call 1-800-661-0827 and enter the following information
when asked
Press 6 for Minneapolis prescriptions (this
includes Twin Ports and Community-Based Outpatient Clinics)
Enter your nine-digit social security number
Press 1 to refill a prescription or or Press
2 to check on a prescription
Enter the prescription number, numbers only,
no letters.
Sample: enter 3548088 NOT 3548088A (no letters)
Press the # sign after the prescription number
You must answer each question. If you do not, the system will disconnect the
call.
After each prescription number, the system will ask you if you have more to enter.
Follow the directions, Hang up when you are finished.
If you are requesting a refill and are told that the pharmacy will check on the
prescription and take action, you do not have to call the clinic. The pharmacy
will contact your doctor and mail your prescription to you.
If a non-VA doctor writes your prescription, you will need to contact that doctor.
If you have a problem or a question and want to talk
to a pharmacy representative:
Select "Check the Status" of a prescription
and follow the directions using one of your prescription numbers
When you are asked if you have any more to
check on, Press 2 for "No"
You will then be asked if you want to talk
to the pharmacy. Press 1 for "Yes" and the call will be transferred
to a pharmacy representative.
Representatives are available Monday-Friday, from 8:00 am to 4:30 pm.
My HealtheVet Prescription Refill Instructions (Internet)
Log onto My HealtheVet using the UserID and
Password you created during registration.
Click on the My Care tab.
When you click on My Care, you see a window on the left side of the
screen that includes the link for Refill Prescriptions
Click on Refill Prescriptions
This shows all of the prescriptions that are currently Active for
you as a VA patient. Most of your prescriptions can be refilled online. Some
medications, specifically "Schedule 2" medications, cannot be refilled
online.
To refill a prescription, click in the check
boxes of the medications that you wish to refill and then click Submit.
To make sure you are refilling the proper prescription, use the Prescription
Number on the label of your medicine bottle.
When you have submitted requests for refills,
the screen is updated to let you know the status of your request. When
the status is Submitted, your request has been received for processing.
You may view more information about the submitted
requests by clicking on the magnifying glass image in the View Detail column.
For questions about your medicines, please contact your health care provider
or the Pharmacy service. For questions about using My HealtheVet, use the Contact
Us link at the top of every My HealtheVet screen.
