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Office of Acquisition and Logistics (OAL)


Fiscal Year 2011 Webinar


On February 25, 2011, VA hosted its second Supplier Relationship Transformation webinar from 10:00pm — 12:00pm EST.  Throughout the year, VA collected feedback from the supplier community and from internal VA Program Offices about what is and what is not working with VA’s acquisition and procurement processes.  During this Webinar, VA reported summary findings from our feedback collection efforts and addressed what we have done, what we are doing, and what we will continue to do in the future to address this feedback.

  • Download the webinar presentation.
  • Agenda
    • Opening Remarks — Deputy Secretary Scott Gould
    • VA Acquisition Transformation — Chief Acquisition Officer Glenn Haggstrom
    • Supplier Relationship Initiatives Update:
      • VA Acquisition “Voice of the Customer” initiatives — Deputy Assistant Secretary Jan Frye
        • SRM Forums — What we heard
        • FSS Forum — What we heard
        • Internal Customer Satisfaction Survey Results & Issues
        • External Supplier Perception Survey Results & Issues
      • VA Acquisition Improvement Actions:
        • Education — VA Acquisitions Academy Chancellor Lisa Doyle
          • Contract Officers & Contract Specialists
          • Program Managers & Project Managers
          • Interns
          • Customer Relationship Management Training
        • Technical Acquisition Center (TAC) & Center for Acquisition Innovation (CAI), Associate Deputy Assistant Secretary Iris Cooper
          • TAC & CAI — Program offices
          • Virtual Office of Acquisition
        • Continued outreach — Mr. Jan Frye
          • Advanced Program Briefings to Industry (APBI) events
          • Draft Requests for Proposal (RFPs)
          • SRM Forums
          • Process “Lean” events
      • National Acquisition Center (NAC):  short-, medium- and long-term solutions to meet customer concerns — NAC Executive Director Craig Robinson
      • VA Industry Advisory Group planning & standup — Mr. Jan Frye
    • Question & Answer — open to all Webinar participants
    • Closing Remarks — Chief Acquisition Officer Glenn Haggstrom

VA continues to look to their Supplier community for feedback and recommendations on how VA can improve their performance and capabilities.  Please send suggestions to VA Supplier Relationship Management Feedback.