|
VA Sunshine Healthcare Network
|
Outpatient Satisfaction Survey
back
1st Quarter 2004
| STANDARD |
PERCENTAGE
SATISFIED
|
VISN
AVERAGE
|
NATIONAL
AVERAGE
|
| ACCESS |
70 |
74 |
77 |
| CONTINUITY OF CARE |
8 |
81 |
77 |
| COURTESY |
92 |
93 |
93 |
| EMOTIONAL SUPPORT |
82 |
86 |
84 |
| OVERALL COORDINATION |
71 |
74 |
74 |
| PATIENT EDUCATION/INFORMATION |
68 |
71 |
71 |
| PHARMACY |
59 |
57 |
60 |
| PHARMACY MAILOUT |
78 |
78 |
78 |
| PREFERENCES |
80 |
81 |
81 |
| SPECIALIST |
72 |
75 |
76 |
| VISIT COORDINATION |
80 |
81 |
83 |
| OVERALL OUTPATIENT SATISFACTION (PERFORMANCE MEASURE) |
73 |
76 |
74 |
For more information, call Customer Service at (305) 575-7000, extension 7007.
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| Reviewed/Updated Date: September 1, 2006 |
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