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VA Healthcare Network Upstate New York - VISN 2
Hospital Services
Veterans Service Center (VSC)
The Veterans Service Center (VSC) is located on
the fifth floor of the hospital. The VSC provides
one-stop services for veterans who need to update
their insurance, home address, financial information,
means-testing etc. If you have a question about an
inpatient or outpatient co-payment billing, the VSC
staff will help answer your questions. Veterans'
benefits counseling is also be available. Health
Administration Clerks and Eligibility Clerks are
located in the VSC area. They provide information
about veteran's eligibility, outpatient care and
appointments. Veterans may apply for routine care
by phoning (607) 664-4898. Veterans needing same
day appointments should phone (888) 838-7890.
Patient Funds hours are 8:30 a.m. - 9:30 a.m. in
Section 4 and 2:00 p.m. - 3:00 p.m. in the VSC.
Pharmacy Services
Inpatient Pharmacy: The VA has its own pharmacy. Our pharmacists
work with hospital staff as a part of your health care
team. Only prescriptions written by Bath VA
doctors can be filled. You will be given drug information
about any new medication. Pharmacists
provide medication information such as dosage
and possible side effects, or make suggestions for
different drugs to best treat your condition. They
are there to review your medications with you
before you are discharged from the hospital. Any
medication you are going to take home will be sent
to your ward. Your nurse will tell you about your
medications before you leave.
Outpatient Pharmacy: The VA outpatient pharmacy service is available to
veteran patients who are not using the TRICARE
health plan. TRICARE patients must use a TRICARE
approved pharmacy. The pharmacy is located on the
hospital's first floor, room 160. It is open Monday
through Friday, 8:00 a.m. to 4:30 p.m.
Refill Policy
Your doctor decides how many times we can fill the
prescription. Most prescriptions are for 90 days
with one refill. This will give you a 6-month supply.
You can ask for refills by mail or in person. We do
not automatically refill prescriptions. If you wish
to receive your prescription through the mail, please
mail us the refill slip as soon as you go home. Your
prescription will then be kept in our computer until
it is time for your refills.
Pastoral Care and Services
The mission of the VA Chaplain is to provide religious
care to all patients and their families. VA care utilizes a
holistic approach that offers pastoral support for the
seriously ill, the terminally ill, as well as bereavement
counseling. The chapel is available daily 8:00 a.m.
and 4:30 p.m. Chaplains may be contacted through a
member of your health care team.
Protestant
Sunday:
9:00 a.m – Union Chapel, Bldg. 39
10:30 a.m. – Community Living Center, Bldg. 78, Rm 126
Catholic
Sunday:
10:30 AM – Blessed Sacrament Chapel, Bldg. 38
2:00 PM – Community Living Center, Bldg. 78, Rm 126
Monday – Thursday:
11:30 AM – Blessed Sacrament Chapel
Jewish
By special request.
Muslim
A Muslim Prayer Room is available in the NHCU Building 78.
Voluntary Service
The Department of Veterans Affairs Voluntary
Service (VAVS) is a program that provides opportunities
for individuals and community groups to
voluntarily give their time and resources to benefit
hospitalized veterans.
VAVS volunteers visit the wards daily. They assist
with transportation to tests, shopping, letter writing,
and other personal services. In special circumstances,
VAVS provides toiletries and comfort items
to those patients in need. The goal of the VAVS is
to provide these and other services to you to make
your hospital stay more comfortable.
Please contact the voluntary service staff if you are
interested in donating items or becoming a volunteer.
DAV Transportation
The Bath DAV Transportation Network is available
to transport veterans to medical appointments at the
Bath VA Medical Center. There are two transportation
networks that provide rides for veterans who
would otherwise be unable to reach the Bath VA
Medical Center. Veterans in the Hornell and
Wellsville area can reserve space on the van by
calling the Transportation Coordinator at (607) 664-
4780. Veterans in the Elmira area should call the
DAV Transportation Coordinator at (607) 735-0583.
Schedulers may need to be notified two weeks prior to
your appointment as space may be limited.
Veterans Canteen Service Cafeteria and Retail Store
The Canteen Cafeteria offers a varied menu including
daily specials. The hours are Monday through Friday
from 7:30 a.m. to 3:30 p.m. in the domiciliary and
from 7:30 a.m. - 2:00 p.m. in the hospital. The
cafeteria is closed on Saturday, Sunday and holidays.
Patients on restricted diets should not eat in the
canteen or from the vending machines. The Canteen Office is located in the Retail Store in Building 35. They can be reached at (607) 664-4872 or extension 44872. The cafeteria
facilities are located on the third floor in the hospital
and in section 3 of the domiciliary.
Canteen Retail Stores
Canteen Retail Stores are located next to each of the
cafeterias. These stores offer retail sales, newspapers,
laundry and dry-cleaning drop-off, and a wide
range of catalogue services. The hours are Monday
through Friday from 8:30 a.m. - 4:00 p.m. in the domiciliary
and 10:00 a.m. - 3:45 p.m. in the hospital. The
retail store is closed on Saturday, Sunday and holidays.
Canteen Books
Canteen Books are available for patients to use
during their hospital stay. They can be purchased in
the Canteen Retail Stores. They can be used in the
food court, retail store, and for barber services.
Patients and families are encouraged to purchase the
books instead of keeping money at the bedside. Some
patients require financial assistance to meet their
needs as an inpatient. Donated canteen books may be
available for inpatients requiring extra financial
assistance. Information is available through your
social worker.
Canteen Barbershop Services
Canteen Barbershop Services are located in the
Recreation building and on the third floor of the
hospital. Canteen chits must be bought for barber services. These are available at the Veterans Canteen Retail Store. Barbershop hours and locations can be
requested at the Canteen Retail Store. Barbering
services are available on the wards for inpatients.
Please see your ward clerk to schedule these services.
Canteen Vending Machines
Canteen Vending Machines are located on the third
floor of the hospital, in the Recreation Leisure Room,
outside the dining hall and between sections 4 and 5
in the domiciliary.
Patient Education:
A Veteran Patient's Computer Center is open at
various times Sunday - Wednesday and Friday and
Saturday. Current times are posted on the door or
can be requested by calling Voluntary Service. The
Center is located in building 35, room 304. The
Center is staffed with computer literate volunteers
who are able to assist with numerous computer
skills. The Computer Center offers opportunities to
complete school assignments, learn how to type,
work on the computer, e-mail or surf the Internet.
Self-help tutorials are also available. All work is
individualized.
Closed Circuit Television
Closed Circuit Television (CCTV) is available to
all clinics and at each bedside. In addition to
regular TV programming, a first run movie channel
(Channel 14) and health information channel
(Channel 15) are available to you 24 hours a day.
Health Touch Kiosk
The Health Touch Kiosk is an interactive education
center. It provides current information on medications,
disease topics, health and lifestyle issues, foot
health, skin, hair care, nail care, nutrition, weight
control, and healthy recipes. The system features a
unique, interactive, touch system that is easy-to-use.
Information is available in English and Spanish.
Health Touch is located in the outpatient pharmacy
waiting area on the hospital's first floor.
Internet Information (World Wide Web)
Internet Information is available by visiting www.va.gov/visns/visn02
Our web site is updated often and provides a variety of resources.
Patient Education Resource Directory
A Patient Education Resource Directory is
available to members of your health care team who
have access to a computer terminal. The Patient
Education Resource Directory lists all of the written
information available for patients to take home.
Please ask our staff to conduct a health education
resource search if you need any written materials to
meet your health care informational needs.
Release of Information
Release Of Medical and Administrative Information,
(labs, x-rays, hospital records, disability and/or
insurance forms) must first be referred through the
Correspondence Office. The office is located on the
hospital's third floor in room 363. The office is open
Monday through Friday 7:45 a.m. - 4:30 p.m. You
can contact the office directly at (607) 664-4828
during the same hours.
Absentee Voting
Absentee Voting can be performed during hospitalization.
Veteran patients who are expecting an
extended admission and are registered voters can
get assistance from the social worker to apply for an
absentee ballot. The procedure must be started a
few weeks prior to Election Day.
Telecommunications Device for the Deaf (TDD)
Telecommunications Device for the Deaf (TDD)
is available at the Medical Center. The TDD equipment
is located in the Audiology Clinic, room 202 of
the hospital. Information and training regarding the
TDD is available.
Interpreter Services
Interpreter Services for deaf and speech-impaired
veterans are available. Please contact your health
care team to arrange for interpreter assistance.
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| Reviewed/Updated Date: December 29, 2006 |
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