United States Department of Veterans Affairs
United States Department of Veterans Affairs

VA Healthcare Network Upstate New York - VISN 2

Mental Health Resources Available for Veterans

Veteran on phone
The wars in Afghanistan (Operation Enduring Freedom) and Iraq (Operation Iraqi Freedom) are the most sustained combat operations the United States has been involved in since the Vietnam War. Our experience in working with the men and women who have been exposed to combat has shown that they are more at risk of developing Posttraumatic Stress Disorder (PTSD) and other mental health problems. In some ways, PTSD might be viewed as a normal reaction to extremely stressful and/ or disturbing experiences. These risks are further heightened for soldiers who sustain a traumatic brain injury (TBI).
The Department of Veterans Affairs (VA), New York State Office of Mental Health (NYSOMH) and New York State Division of Veterans Affairs (NYSDVA) have collaborated to identify the broad range of mental health services that are available throughout New York State for veterans. This booklet is designed to raise awareness about mental health issues related to combat and to identify resources that are available to veterans, active duty soldiers, National Guard troops and reservists.

Veterans returning from combat may have difficulty identifying or discussing the problems they are experiencing, such as having difficulty sleeping, restlessness, hyper-vigilance, social withdrawal, alcohol or substance abuse, domestic violence, and/or poor anger control. These concerns may be rooted in combatrelated post traumatic stress disorder (PTSD) and/or traumatic brain injury (TBI). These problems can negatively impact a veteran’s ability to function socially, occupationally or educationally.

While overseas, veterans would often return to duty after being involved in an explosion without the awareness that an injury occurred. They may not even be aware they may have a TBI. Veterans with PTSD may think they have no problems related to combat, as the symptoms often do not appear until the veteran returns home. That is why it is so important to ask about veteran status and to refer veterans for services. For a listing of resources available see pages 5-7 of this booklet.

Changes within the Family
When a veteran returns home, it can be a stressful time for the entire family. Children may be confused or angry when their mom or dad come home and seem “different.” The separation during deployment(s) often makes it necessary for family members to assume different roles which may change once again when the soldier returns home. The effects on children may include new, challenging behaviors, poor school performance, and an increase in family tension. It is recommended that they utilize resources such as 4H, Sesame Street, school-based services, and additional family support.

General Military Service History*

  • Tell me about your military experience.
  • When and where do you/ did you serve?
  • What do you/did you do while in the service?
  • How has it affected you?
If the individual answers "yes" to any of the following questions, ask, "Can you tell me more about that?"
  • Were you a prisoner of war?
  • Did you see combat, enemy fire, or casualties?
  • Were you wounded or hospitalized?
  • Did you ever become ill while you were in the service?
* www.va.gov/oaa
  Issues of Concern
It is recommended that all veterans be asked the following questions.

Posttraumatic Stress Disorder (PTSD)

In your life, have you ever had an experience so frightening, horrible, or upsetting that, in the past month you...
  • Have had nightmares about it or thought about it when you did not want to?
  • Tried hard not to think about it or went out of your way to avoid situations that reminded you of it?
  • Were constantly on guard, watchful, or easily startled?
  • Felt numb or detached from others, activities, or your surroundings?
Resources Available to Veterans
VA Health Care Services
VA provides every active-duty soldier, reservist or National Guard combat veteran five years of free health care beginning on the date of discharge for all illnesses and injuries, unless clearly unrelated to military service.

The Veterans Health Administration (VHA) provides a number of health care services including:
  • Primary care, inpatient, community living centers, and community-based residential care
  • Dental, pharmacy, mental health, and prosthetic services
  • Medical evaluation for military service exposure to environmental hazards
  • Readjustment and vocational rehabilitation counseling
  • Alcohol and drug dependency treatment
  • Posttraumatic stress and sexual trauma counseling
  • Specialized health care for women veterans
  • Health and rehabilitation programs for homeless veterans
  • Domiciliary
VA health care benefits, facilities and services in upstate New York:
Web site: www.visn2.va.gov
Telephone: 1-888-823-9656

VA health care benefits, facilities and services in downstate New York:
Web site: www.va.gov/visns/visn03

VA Posttraumatic Stress Disorder Resources
Web site: www.visn2.va.gov/bh/ptsd.cfm

Vet Centers
Vet Centers serve veterans and their families by providing professional readjustment counseling services to support post-war adjustment in the community. The Centers focus on counseling for military traumas, employment and family problems. Individual and group counseling is available for veterans and their families. Vet Centers also provide referral services for VA benefits and medical services, and act as a liaison with community agencies.

To find a local Vet Center:
Web site: www.va.gov/directory
Telephone: 1-800-827-1000

Veterans Service Contact Center
1-888-823-9656
For information on eligibility, VA health care benefits, enrollment, or questions on your billing statement

VA Health Care on the Web
www.visn2.va.gov

For reliable health information on the Web
www.myhealth.va.gov


New York State Resources
New York State has an extensive public mental health system that serves more than 500,000 individuals each year. The Office of Mental Health (OMH) operates psychiatric centers across the State, and also regulates, certifies and oversees more than 2,500 programs that are operated by local governments and nonprofit agencies. These programs include various inpatient and outpatient programs, emergency, community support, residential and family care programs. Veterans and their family members may access these programs through their local mental health system. The OMH Web site includes a tool that will help you determine the mental health programs available in your county. To access mental health services in your area contact your local County Department of Mental Health.

New York State Office of Mental Health
Web site: www.omh.state.ny.us/**

Licensed OMH Programs in your County
Web site: www.omh.state.ny.us/omhweb/licensing/**

Directory of County Mental Health Departments:
Web site: www.clmhd.org/about/countydirectory.aspx**

New York State Division of Veterans Affairs
The New York State Division of Veterans’ Affairs was created to assist veterans, members of the armed forces, their families, and their dependents in securing benefits earned through military service. For more than half a century, the Division has been a strong advocate for veterans and veteran issues at the local, state, and national level.
Web site: www.veterans.state.ny.us/ **


** Links will take you to another government agency outside of the Department of Veterans Affairs Web site (VA). The link will open in a new window.