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VA Healthcare Network Upstate New York - VISN 2
Outpatient Care
Outpatient Primary Care
Every patient who enrolls with a VA health care facility is assigned to a primary care provider. This provider is part of a Primary Care Team designed to coordinate all of the services you need to meet your health care needs. Whether that team is located in a VA medical center or in one of our community based outpatient clinics, your primary care visit will be set up and scheduled at your convenience.
During your visit:
- You will meet your assigned primary care provider
- You will have a physical examination.
- Your primary care provider will determine if you need any additional diagnostic testing, which may include blood/lab work, X-ray, EKG, etc.
- A complete medical history will be obtained. Bring a list of your current medications.
- Initial screenings may be done regarding your use of tobacco, alcohol, risk factors for Hepatitis C, and any history of military sexual trauma.
- Appropriate referrals for specialists will be made as necessary.
Preventive health maintenance is a strong emphasis within primary care at VA. Primary care providers provide annual physical examinations and screenings. This aids in finding any health changes and the early start of appropriate medical treatment. This may prevent or lessen major medical problems for you in the future. You can expect your primary care provider to discuss preventive health activities such as:
- Vaccines: flu, tetanus, pneumonia
- Depression screening
- Women's health issues: regular Pap smears and mammograms
- Education on prostate cancer screening for men over 50
- Colon cancer screening for anyone over 50
- Regular exercise and good nutrition to keep you healthy
Primary care providers and teams also evaluate any emergency medical needs between scheduled visits, arrange medication refills, answer questions about medications and order consultation by specialists.
Our goal in primary care is to improve the coordination of your health care needs. This will allow our health care professionals to provide the best care possible.
Emergency Care Services
The Medical Center does not provide emergency services.
Summary of basic services provided at Canandaigua VA Medical Center and Rochester Outpatient Clinic:
Primary Care
Ophthalmology
Smoking Cessation
Home Based Primary Care
Dietetic Support
Substance Abuse Program
Pulmonary Function Testing
Occupational Therapy
EKG/Stress Testing
Women's Health Services
Program for Substance Abuse
Pain Management
Urology
Medical Laboratory Service
Recreational Therapy
Respiratory Therapy
Audiology & Speech Therapy
GI Services
Physical Therapy
Pharmacy
Dental
Psychiatry
Diabetic Support
Optometry
Radiology
PTSD
Podiatry
Dermatology
Nuclear Medicine
Cardiology
Neurology
Social Work
Telcare
Telcare is an expanded telephone care program for enrolled Upstate New York veterans that can be used wherever you are, whenever you need help, by dialing toll-free 1-888-838-7890. A VA representative is on-line 24 hours a day to assist you with any medical, eligibility, or appointment scheduling question you may have. If you require emergency care you will be instructed on where to receive immediate care. If you need to be seen for non-emergency care, you will be given an appointment.
Clinic Appointments
To make or cancel an appointment primary care patients should call (585) 393-7401.
Community Based Outpatient Clinics
The Rochester Outpatient Clinic is affiliated with the Canandaigua VA Medical Center. The Rochester Outpatient Clinic features primary care services for veterans in the Rochester area. Behavioral Health practices offer individual and group counseling to veterans, as well as wellness workshops on a variety of topics. Board-certified physicians for primary, urgent, and specialty care, make referrals to the Canandaigua VA Medical Center.
Mental Health Intensive Case
Management (MHICM)
The Mental Health Intensive Case Management
Program consists of two aspects, the Intensive
Psychiatric Community Care Team (MHICM/
IPCC) and the Day Treatment Satellite Programs
(MHICM/DTC Satellites).
The MHICM/IPCC Team is located in building
36, basement, room 13.
The DTC Satellites are located in the communities
of Geneva, and Penn Yan.
The purpose of these programs is to support and
assist veterans with chronic, serious mental illness
so they remain out of the hospital, maintain their
community setting, and improve their level of
functioning and quality of life. This is accomplished
through individual and group psychosocial activities
that promote independence and integration within a
community setting.
The MHICM Programs (DTC Satellites and IPCC)
are part of the National MHICM Project that
supplies data to NEPEC (Northeast Program
Evaluation Center) in West Haven, Conn.
Day Treatment
The Day Treatment Centers at Canandaigua and
Rochester are outpatient supportive programs that
assist veterans with chronic mental illness in maintaining
stability in their mental illness, sobriety/
abstinence from substance abuse, and appropriate
use of free time, while maintaining community
residence and decreasing use of inpatient Medical
Center services.
Day Treatment Centers have been recognized as
cost-effective programs in accomplishing the
above and utilize a psychosocial model for provision
of services.
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| Reviewed/Updated Date: May 14, 2007 |
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