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VA Healthcare Network Upstate New York - VISN 2
Hospital Staff
Patient Advocate
The Patient Advocate (Representative) is a bridge
between you and the Medical Center. If you have a
problem, please ask your health care team immediately
for assistance. Don't hesitate to express your
concerns. By identifying potential problem areas,
you are helping us improve patient service. If you
are not satisfied contact the Patient Advocate.
Veterans Benefits Counselor
Veterans Benefits Counselors are assigned to the
Medical Center to assist you with VA benefits
(compensation, pension, government insurance,
education, GI loans, vocational rehabilitation, etc.).
If you need information or assistance, you may
contact the Veterans Benefits Counselor located in
the Veterans Service Center, building 2, basement,
room 16 or the New York State Department of Veterans Affairs, Building 7 Basement Room 16.
Women Veterans Coordinator
The Women Veterans Program Manager (WVPM) is a health care professional sensitive to the needs of women veterans. Specific concerns related to care, including issues of privacy, safety, and comfort for women in the VA Health Care System should be referred to the WVPM at (607) 664-4892.
Minority Veterans Program Coordinator
The Minority Veterans Coordinator focuses on the
needs of minority veterans. The Coordinator serves
African Americans, Asian Americans, Hispanic
Americans, Native Americans and Pacific Island
Americans. Direct specific concerns about VA
programs, benefits and services of minority veterans
to the Minority Program Coordinator at (585)
393-7100 or contact a member of your health care
team for assistance.
Social Work Assistance
Social workers are assigned to inpatient and
outpatient units in the Medical Center and are
available to help you with personal or family problems.
Our social workers have information about many
community agencies and resources that may be of
assistance to you and your family while you are
undergoing hospital treatment. The social worker
can also help those who need special post-hospital
care to plan and prepare for whatever is needed.
Please notify your health care team if you need to
contact your social worker.
Notary Services
Notary Publics are available through the Medical
Center. Please contact your ward clerk if you
need this service. A Notary Public is located in the
Veterans Service Center, located in building 2,
basement, room 17.
Visual Impairment Services Coordinator
A member of the health care team refers all patients
having visual impairments to the Visual Impairment
Services Coordinator. The Coordinator will link all
eligible patients with the Visually Impaired Program
and make sure they receive all benefits to which
they are entitled. Hospitalized visually impaired
service patients are entitled to visually impaired
prosthetics. The Coordinator also will provide
follow-up for visually impaired patients when they
leave the Medical Center.
Veteran Service Center
Veteran Service Center is located in building 2,
basement, room 16.
Veterans Service Center staff are available to assist
you with questions about:
Eligibility for VA Healthcare Benefits
Annual Means Testing
Travel reimbursement eligibility
Patient funds
Compensation and pension exams
Environmental exams
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| Reviewed/Updated Date: May 14, 2007 |
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