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VA Healthcare Network Upstate New York - VISN 2
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Message from the Network Director
Bringing Quality Health Care to the Veterans of Upstate New York
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Voluntary Service Newsletter
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Editorial Board
Stephen Lemons, Ed.D., Network Director
Linda Weiss,
Chief Operating Officer
Kathleen Hider,
Network Communications Manager
Heather Schrader, Editor
Kathleen Laughlin, Design/Layout
Web Site
VISN 2 Volunteering
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The VAVS newsletter has been created for
all volunteers and potential volunteers of
VA Healthcare Network Upstate New York.
This publication is meant to showcase
the wonderful work all of our volunteers
contribute to VA. Produced by Network 2
Communications Department. Printed by
veterans in the Pre-Vocational Apprenticeship
Program, Bath VAMC.
We Want to
Hear
from You!
If you have any comments, questions,
story ideas, etc. contact:
Network 2 Communications
Rochester VA Outpatient Clinic
465 Westfall Road, Rochester, NY 14620
(585) 463-2663
Heather.Schrader@va.gov
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With the recent press regarding health care for our active
duty soldiers and veterans, I’d like to take a moment to discuss
how employees all across the Department of Veterans Affairs
(VA), especially here in VA Healthcare Network Upstate New
York, are making a difference in the quality of health care and
health care experience for each patient we serve.
VA health care has implemented many safeguards to ensure veterans receive
quality care, including electronic medical records, barcode technology for
medications, performance measures for our providers, customer service
complaint tracking and patient safety initiatives. We’ve also created points of
contact for returning veterans and numerous oversight groups that ensure
quality health care for our heroes.
Over the past several years VA health care has made great strides in
improving health care. Here are just a few things that were reported about VA
health care in the national news:
In December 2006, “CBS Evening News” reported: “In studies, including one by Harvard, and in six straight years of patient satisfaction surveys,
VA earned the highest health care quality rating in the country. Today’s VA
looks like the future.”
In September 2006, Time magazine said: “Most private hospitals can only
dream of the futuristic medicine Dr. Divya Shroff [of the Washington VA
Medical Center] practices today.”
In March 2006, “NBC Nightly News” stated: “The transformation of
America’s VA hospitals has been so dramatic that now the question is why
can’t all hospitals be this good.”
As the network director of five VA hospitals—Albany, Bath, Buffalo,
Canandaigua and Syracuse—and 28 community-based outpatient clinics in
upstate New York, I am proud of the quality of care provided by our excellent
staff. I welcome your input so we may stay vigilant on providing the best care to
our nation’s heroes.
Sincerely,
STEPHEN L. LEMONS, Ed.D.
Network Director
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Summer 2007
Voluntary News
Director's Message |
PTSD
Albany |
Bath |
Canandaigua |
Syracuse |
Western New York
Voluntary Staff
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| Reviewed/Updated Date: February 4, 2008 |
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