Laredo Outpatient Clinic
Laredo Outpatient Clinic offers outstanding Primary Care by:
Phone; (210) 617-5300 or (888) 686-6350
Please note new hours of operations:
Monday, Wednesday, Thursday, Friday
8:00 a.m. to 4:30 p.m.
Tuesday 10:00 a.m. to 4:30 p.m.
Team approach to reach goals
Efficient, timely service
Awesome attitude of patient staff
Maximizing benefits through education and awareness
Primary care is when one provider coordinates all your medical care. You will usually see this provider; however, when needed, you will be referred for special tests or treatment. Reports of this care are returned to the primary care provider who can then coordinate all your care.
In addition to primary care, this clinic has podiatry, mental health, social work, and nutrition services available to eligible veterans. Please ask your primary care provider for more information.
The Laredo Outpatient Clinic is not open after 4:30 p.m.
The Laredo Outpatient Clinic is not an emergency facility. If you have a medical emergency, call 911 or your local medical emergency system.
We operate on scheduled appointments. Please make sure you know your next appointment date before you leave.
Report to the clinic 15 to 30 minutes before your scheduled appointment to allow time to park your car and register with the receptionist.
Please call our clinic's Telephone Liaison Care (TLC) number (956) 523-7850, when you need to cancel or change appointments. If possible, please reschedule at that time. Scheduling hours are 8:00 a.m. to 4:00 p.m., Monday, Tuesday, Thursday, and Friday and 10:00 a.m. to 4:00 p.m. on Wednesday.
You are encouraged to keep all scheduled appointments. Failure to report as scheduled can result in your not receiving treatment and medications necessary to your health.
Give your current telephone number and address to the clinic clerk at each visit. Please bring all your insurance information to each visit.
If you do not have an appointment, please call the clinic's TLC number before you come. This can prevent unnecessary waiting after you arrive. Sometimes your problem can be taken care of by telephone and you can avoid a trip.
Adequate parking is adjacent to the building to accommodate your needs.
All prescriptions are available through the VA unless you are told otherwise. Refills may be obtained by using Telemed, our 24-hour telephone refill service. You are responsible for mailing or calling your refill request at least 10-14 days before the last dose is taken. Each prescription label states the number of refills remaining. If you receive a medication which list "0" refills and you have been instructed to continue the medication, telephone the clinic's TLC number immediately so that either a new prescription can be written or an appointment can be scheduled, or mail your prescription label to your clinic provider for re-order.
Telemed is our 24-hour telephone refill service, you may call 1-800-209-7377. Have your complete social security number available and all refill numbers ready to enter into your telephone key pad. A touch tone telephone is necessary to utilize this service.
Inform the clinic of any address changes to receive your medications as soon as possible. If you feel that a medication has not arrived when expected, please do not wait until your next appointment; call the TLC number and ask to speak with the pharmacist.
Telephone calls concerning medications and health related matters are welcomed.
Your call will be taken by trained personnel who will ask for the name of the person calling, the name of the patient, the last four numbers of the social security number, symptoms and duration of illness, and a telephone call back number.
This information will be given to your nurse and/or primary care provider who will then call you back. Telephone calls will be returned as soon as possible.
If you have any medical questions or problems between visits, please call us between 8:00 a.m. to 4:30 p.m., Monday, Tuesday, Thursday, and Friday and 10:00 a.m. to 4:30 p.m. on Wednesday. If your problem or concerns cannot be handled over the telephone, you will be:
Told to call 911 if it is an emergency.
Told to report to Audie L. Murphy Memorial Veterans Hospital Evaluation Unit..
Given an appointment in the next few days.
You have the right to:
- Respectful care
- Complete information
- Informed consent
- Refuse treatment
- Acceptance for treatment
- Information about affiliation
- Refuse experimental treatment
- Knowledge of hospital regulations
- Information about continuing care
- Information about billing
- Get your medicine refilled
- Bring a relative with you when you see the doctor
For more information, contact the
Health Benefits Advisor at (956) 523-7871